queen88 Privacy Policy

1. Introduction

queen88 ("queen88," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who access and use the queen88 online casino platform at https://queen88.one (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations.

By registering an account on the queen88 Platform or by continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

This Policy applies to all personal data collected through the queen88 website, mobile-optimized interface, customer support channels, and any other touchpoints through which you interact with queen88.

2. Data We Collect

2.1 Information You Provide Directly

When you register for a queen88 account or interact with our services, we may collect the following categories of personal information:

• Identity Data: Full legal name, date of birth, gender, and nationality.
• Contact Data: Email address, mobile number, and residential address (including city, e.g., Manila, Cebu, Davao, Quezon City, or Makati).
• Verification Data: Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence) submitted for KYC purposes.
• Financial Data: Payment method details including GCash account numbers, PayMaya account details, BPI, BDO, or Metrobank account information used for deposits and withdrawals.
• Account Credentials: Username and encrypted password.
• Communications: Records of your correspondence with our customer support team.

2.2 Information Collected Automatically

When you access the queen88 Platform, we automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser type.
• Pages visited, game sessions played, wagers placed, and time spent on the Platform.
• Geolocation data (country and region level) to verify eligibility and comply with regulatory requirements.
• Cookie identifiers and session tokens (see Section 6 for details).

3. How We Use Your Data

queen88 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your queen88 player account.
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering (AML) obligations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted payment channels.
• Service Delivery: To provide access to games, promotions, bonuses, and all other features of the queen88 Platform.
• Customer Support: To respond to your enquiries, complaints, and support requests.
• Responsible Gaming: To monitor gaming behaviour and enforce responsible gaming tools such as deposit limits, session reminders, and self-exclusion where applicable.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other prohibited activities.
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulatory requirements, and court orders.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the queen88 Platform's performance, features, and user experience.

4. Legal Basis for Processing

queen88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and queen88 (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations and PAGCOR licensing requirements.
• Legitimate Interests: Processing is necessary for queen88's legitimate interests in fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

queen88 does not sell your personal data to third parties. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to facilitate transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers who assist in verifying player identities.
• Game Content Providers: Licensed game studios and software providers whose games are available on the queen88 Platform.
• Regulatory Authorities: PAGCOR and other Philippine government agencies where disclosure is required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order or legal process.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and analytics providers who process data on our behalf under strict data processing agreements.

All third-party service providers engaged by queen88 are contractually required to process personal data only in accordance with our instructions and to implement appropriate security measures.

6. Cookies & Tracking Technologies

queen88 uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and game history to personalise your queen88 experience.
• Analytics Cookies: Collect anonymised data about how players use the Platform to help us improve performance and content.
• Marketing Cookies: Used to deliver relevant promotional content based on your interests and gaming activity, subject to your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the queen88 Platform.

7. Data Retention

queen88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• KYC verification documents are retained for the period required by PAGCOR and applicable Philippine law.
• Customer support communications are retained for three (3) years from the date of the last interaction.
• Marketing consent records are retained until you withdraw consent or for three (3) years from the date of last interaction, whichever is earlier.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

8. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by queen88:

• Right to be Informed: The right to know how your personal data is being collected and processed.
• Right of Access: The right to request a copy of the personal data queen88 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer at the email address provided in Section 14 of this Policy.

9. Data Security

queen88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the queen88 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• 24/7 monitoring of the Platform for suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queen88 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10. Children's Privacy

The queen88 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. queen88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the queen88 Platform, please contact us immediately at the details provided in Section 14.

11. Third-Party Links

The queen88 Platform may contain links to third-party websites or services for informational purposes. queen88 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by queen88 through the queen88 Platform.

12. International Data Transfers

In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example where our technology service providers or game content partners are located. Where such transfers occur, queen88 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012, including the use of standard contractual clauses or equivalent data transfer mechanisms approved by the National Privacy Commission.

13. Changes to This Privacy Policy

queen88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page. Material changes will be communicated to registered players via email or a prominent notice on the Platform. Your continued use of the queen88 Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by queen88, please contact our Data Protection Officer:

Email: [email protected]

Our support team and Data Protection Officer are available 24 hours a day, 7 days a week to assist Filipino players with privacy-related enquiries. We aim to respond to all data subject requests within fifteen (15) business days of receipt.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.