At queen88, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect the personal information of Filipino players who use the queen88 platform. Please read it carefully before registering or using our services.
queen88 ("queen88," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who access and use the queen88 online casino platform at https://queen88.one (the "Platform"). This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations.
By registering an account on the queen88 Platform or by continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.
This Policy applies to all personal data collected through the queen88 website, mobile-optimized interface, customer support channels, and any other touchpoints through which you interact with queen88.
When you register for a queen88 account or interact with our services, we may collect the following categories of personal information:
When you access the queen88 Platform, we automatically collect certain technical and behavioural data, including:
queen88 processes your personal data for the following purposes:
queen88 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
queen88 does not sell your personal data to third parties. We may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers engaged by queen88 are contractually required to process personal data only in accordance with our instructions and to implement appropriate security measures.
queen88 uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:
You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the queen88 Platform.
queen88 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
Under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by queen88:
To exercise any of the above rights, please contact our Data Protection Officer at the email address provided in Section 14 of this Policy.
queen88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, queen88 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.
The queen88 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. queen88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the queen88 Platform, please contact us immediately at the details provided in Section 14.
The queen88 Platform may contain links to third-party websites or services for informational purposes. queen88 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to personal data collected by queen88 through the queen88 Platform.
In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example where our technology service providers or game content partners are located. Where such transfers occur, queen88 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012, including the use of standard contractual clauses or equivalent data transfer mechanisms approved by the National Privacy Commission.
queen88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. The date of the most recent revision is indicated at the top of this page. Material changes will be communicated to registered players via email or a prominent notice on the Platform. Your continued use of the queen88 Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by queen88, please contact our Data Protection Officer:
Email: [email protected]
Our support team and Data Protection Officer are available 24 hours a day, 7 days a week to assist Filipino players with privacy-related enquiries. We aim to respond to all data subject requests within fifteen (15) business days of receipt.
You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.
Key ways queen88 protects Filipino players' personal data
All data transmitted between your device and queen88 is protected by SSL/TLS encryption. Your login credentials, financial details, and personal information are never sent in plain text.
queen88 processes all player data in full compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the regulations of the National Privacy Commission.
queen88 never sells your personal data to third parties. Your information is shared only with trusted service providers who are contractually bound to protect it.
Filipino players have full data subject rights under the DPA — access, rectification, erasure, and portability. Contact our Data Protection Officer anytime to exercise your rights.
GCash, PayMaya, BPI, BDO, and Metrobank transactions are processed through encrypted, verified payment channels. Your financial data is never stored in plain text on our servers.
Promotional emails and notifications from queen88 are always opt-in. You can withdraw your marketing consent at any time from your account settings with immediate effect.
Your privacy is protected every step of the way. Join thousands of Filipino players in Manila, Cebu, Davao, and beyond who trust queen88 for a safe, fair, and exciting online casino experience.
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